Shorty USA Inc.'s Policies 

 

 

It is the responsibility of the customer to be in compliance with all applicable local, state, and federal laws and regulations.

 

CREDIT CARD ORDERS

 

Shorty USA accepts Discover, American Express, Visa, and MasterCard as payment on orders to anywhere within the United States. For orders with separate billing and shipping addresses we reserve the right to verify the order via telephone before shipment. We understand this may be an inconvenience in some cases; however it is necessary to help prevent against credit card fraud and also to prevent minors from obtaining replica guns.   If the billing/shipping address does not match that which is on file with the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with your financial institution; you must settle problems with them and reorder once the problem is resolved.

 

COD

 

Sorry, no CODs.

 

 

AGE

 

You must be 18 years of age or older to purchase from Shorty USA.  You must be at least 18 years of age or accompanied by an adult to enter Shorty USA’s walk in store.

 

 

INTERNATIONAL ORDERS

 

We currently do NOT ship outside of the United States.

 

SHIPPING

 

Shorty USA Inc. uses UPS as our shipper.  UPS can not ship to a Post Office Box.  If you receive mail at a Post Office Box please provide your physical street address in the Shipping Address area.  Not doing so can result in delaying the order from shipping out or cancellation.

 

All orders to Alaska and Hawaii must be shipped 2nd Day or Next Day/ Overnight Air.  UPS does not ship Ground to Alaska or Hawaii.  Not choosing 2nd Day or Next Day/ Overnight Air at checkout can result in delaying the order from shipping or cancellation.  UPS can not guarantee Overnight shipping to Hawaii.

 

 

 

PREPAIDS/ MAIL ORDER

 

For customers who wish to place an order without using a credit card there is an option at checkout called “prepaid”.  Prepaid means that you complete the order online and mail us the signed order form along with a money order.  All prepaids need to have a valid address, phone number, and birthday. 

 

 

WARRANTY

 
All products come with a manufacturers warranty of 30 days unless otherwise stated. If an item breaks or malfunctions under normal use you may request a RMA# within 30 days of delivery and return the item with given RMA# for repair or replacement. Once a gun has been fired it is considered used and is NOT eligible for a refund. If due to lack of availability the item can not be replaced with the same model a store credit will be issued instead of replacement.

We do not issue prepaid shipping labels for warranty service. The customer is responsible for shipping the product to Shorty USA Inc. however we will cover the shipping of the serviced product back to you.

The warranty is void if the item is altered or abused (Examples: altering or removing the orange tip, disassembling, reusing BBs or shooting wrong type, weight or grade of BB, using paintballs or low quality BBs, dropping or mishandling the product).

Use of BBs found at local sporting goods stores (Wal-Mart, Dick’s, Sports Authority) will void all warranty on your airsoft gun. Those BBs are exceptionally low quality and will cause major issues with your airsoft gun. Please only get your BBs from dedicated airsoft shops or websites.

Some airsoft guns such as AEGs and Gas Guns require a specific grade of BBs known as High Polished. These are manufactured by such brands as KSC, Excel, Airsoft Elite, ECHO 1, TSD, Mad Bull, Tokyo Marui, Systema, Toy-tec, SIIS, Maruzen and Digicon. Use of any other brand in your AEG or Gas Gun will void its warranty. If you do not see your brand of BBs on this list please send an inquiry to technicalsupport@shortyusa.com before attempting to use them.

If you take your gun apart the warranty is void! DO NOT take the gun apart or try to fix your gun unless under instruction from our service department.


Damage sustained during use in "war games" is not covered under warranty. In other words if you bought a car that was under warranty and ran it into a pole the dealership isn't going to fix your car due to your negligence; so if a gun is hit against a tree or damaged from opposing gunfire the manufacturer will not pay to repair or replace the gun.

The warranty on some items is covered by the manufacturer or importer and does not fall under the Shorty USA warranty. These items will need to be returned to the importer or manufacturer for repair or replacement. We do not issue prepaid shipping labels. The customer is responsible for shipping the product.

“The item I purchased did not work when I got it. Why do I have to pay to ship it back when it came to me broken?”

All returns need to be evaluated by a Certified Airsoft Gun Technician to eliminate possible user error. If, after the evaluation, it is determined that the item in question has a manufacturers defect causing it to be unoperable out of the box, in most cases you will be compensated for the return shipping in the form of a store credit or a gift certificate. Under no condition will a refund be issued for return shipping costs. Compensation will cover base ground shipping and excludes expedited delivery, additional packing, insurance fees or other non essential services.

Shorty USA makes every effort to be as reasonable as possible. For example if you have done something to your gun so that it is no longer covered under warranty please just tell us the truth and we will do our best to help you. We understand accidents do and will happen so please be as accurate as possible when explaining how your gun broke.

 

 

 

WARNING!!

 

 

 

Altering or removing the orange tip from an airsoft gun will void its warranty. Federal law prohibits commercial sale or transport of an airsoft gun without orange safety markings. Any gun sent back with its orange tip altered or removed will be DESTROYED immediately with NO COMPENSATION to the customer. Any gun returned without an orange tip will be digitally photographed and documented as evidence for any further investigations.

If an item is returned due to obvious user error the item will have to be shipped back at the customer's expense so please work with us to insure the item really needs to be sent back.

Obvious user error can include but is not limited to:

Failure to take the gun off of safety before attempting to fire.
Failure to charge or change a guns dead battery.
Failure to correctly load or operate a guns magazine.
Failure to use correct grade or weight of BB.
Failure to use or correctly load gas into a gas gun.
Failure to operate a spring guns cocking mechanism correctly.
Failure to use only airsoft BBs as ammunition (rocks, beads and nails are not airsoft BBs!)

 

THERE WILL BE NO EXCEPTIONS!!!!!

 

 

 

RETURNS

 

please see the RETURNS section.

 

 

MAIL ORDERS

 

please see the MAIL ORDERS section.

 

 

PHONE ORDERS

 

Sorry, at this time we do not accept phone orders.