Check out our You Tube Channel!
Follow us on Twitter!
Join our Facebook Fan Page!


Shorty USA's Company Policies


It is the responsibility of the customer to be in compliance with all applicable local, state, and federal laws and regulations. By placing an order with Shorty USA you have agreed to the following policies whether explicit or implied.



Contents:


Age Requirement
Payment Methods
Shipping Policy
Warranty Policy
Return Policy




Age Requirement

You must be 18 years of age or older to purchase from Shorty USA. You must be at least 18 years of age or accompanied by an adult to enter Shorty USA’s walk in store.

Return to top



Payment Methods

  • Shorty USA accepts all major credit cards (Visa, MasterCard, Discover, and American Express) for payment and PayPal. For orders with separate billing and shipping addresses we reserve the right to verify the order via telephone before shipment. If the billing/shipping address does not match that which is on file with the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification.
  • We also accept money orders for order payment. Select the prepaid option on the checkout screen and mail the completed and signed order form along with your money order to the address on your order form. All prepaid orders must have a valid address, phone number, and date of birth.
  • Any applicable coupon code MUST be applied to the order during checkout, no exceptions.

Return to top




Shipping Policy

  • Shorty USA uses UPS to ship our orders. Since UPS can not ship to a P.O. Box be sure to include the physical address of your home or business even if your mail is delivered to a P.O. Box. Not including your physical address will delay your order or can cause your order to be cancelled.
  • All orders to Alaska and Hawaii must be shipped by 2nd Day or Next Day Air. Not choosing 2nd Day or Next Day Air at checkout can result in delaying the order from shipping or can cause your order to be cancelled.
  • At this time we do not offer international shipping. No exceptions.

Return to top




Warranty Policy

All products come with a Shorty USA warranty of 30 days unless otherwise stated. The warranty on some items is covered by the manufacturer or importer and does not fall under the Shorty USA warranty. These items will need to be returned to the importer or manufacturer for repair or replacement. We do not issue prepaid shipping labels. The customer is responsible for shipping the product.

If an item breaks or malfunctions under normal use you may request a RMA# within 30 days of delivery and return the item with given RMA# for repair or replacement. Once a gun has been fired it is considered used and is NOT eligible for a refund. If due to lack of availability the item can not be replaced with the same model a store credit will be issued instead of replacement.

We do not issue prepaid shipping labels for warranty service. The customer is responsible for shipping the product to Shorty USA Inc. however we will cover the shipping of the serviced product back to you.

The warranty is void if the item is altered or abused (Examples: altering or removing the orange tip, disassembling, reusing BBs or shooting wrong type, weight or grade of BB, using paintballs or low quality BBs, dropping or mishandling the product).

Use of BBs found at local sporting goods stores (Wal-Mart, Dick’s, Sports Authority) will void all warranty on your airsoft gun. Those BBs are exceptionally low quality and will cause major issues with your airsoft gun. If your airsoft gun is damaged from using of low quality BBs the manufacturers warranty will not cover its repair. Please only get BBs from dedicated airsoft shops or websites.

Shorty USA only sells high polished BBs which are of the highest quality. These BBs offer the highest performance and are safe to use in any airsoft gun.

Below is a quick reference guide of approved brands of BBs.
  • Umarex/Elite Force
  • KSC/KWA
  • Airsoft Elite
  • ECHO 1
  • Excel
  • TSD
  • Mad Bull
  • G&G
  • Bioval
  • Tokyo Marui
  • Systema
  • Toy-tec
  • SIIS
  • Maruzen
  • Digicon

Use of any other brand in your AEG or Gas Gun will void its warranty. If you do not see your brand of BBs on this list please send an inquiry to technicalsupport@shortyusa.com before attempting to use them.

  • If you take your gun apart the warranty is void! DO NOT take the gun apart or try to fix your gun unless under instruction from our service department.
  • Damage sustained during use in "war games" is not covered under warranty. In other words if you bought a car that was under warranty and ran it into a pole the dealership isn't going to fix your car due to your negligence; so if a gun is hit against a tree or damaged from opposing gunfire the manufacturer will not pay to repair or replace the gun.
  • “The item I purchased did not work when I got it. Why do I have to pay to ship it back when it came to me broken?”
  • All returns need to be evaluated by a Certified Airsoft Gun Technician to eliminate possible user error. If, after the evaluation, it is determined that the item in question has a manufacturers defect causing it to be inoperable out of the box, in most cases you will be compensated for the return shipping in the form of a store credit or a gift certificate. Under no condition will a refund be issued for return shipping costs. Compensation will cover base ground shipping and excludes expedited delivery, additional packing, insurance fees or other non essential services.
  • Shorty USA makes every effort to be as reasonable as possible. For example, if you have done something to your gun that has voided the warranty please just tell us the truth and we will do our best to help you. We understand accidents do and will happen so please be as accurate as possible when explaining how your gun broke.

WARNING!!

Altering or removing the orange tip from an airsoft gun will void its warranty. Federal law prohibits commercial sale or transport of an airsoft gun without orange safety markings. Any gun sent back with its orange tip altered or removed will be DESTROYED immediately with NO COMPENSATION to the customer. Any gun returned without an orange tip will be digitally photographed and documented as evidence for any further investigations.

If an item is returned due to obvious user error the item will have to be shipped back at the customer's expense so please work with us to insure the item really needs to be sent back.

Obvious user error can include but are not limited to:

  • Failure to take the gun off of safety before attempting to fire.
  • Failure to charge or change a guns dead battery.
  • Failure to correctly load or operate a guns magazine.
  • Failure to use correct grade or weight of BB.
  • Failure to use or correctly load gas into a gas gun.
  • Failure to operate a spring guns cocking mechanism correctly.
  • Failure to use only airsoft BBs as ammunition (rocks, beads and nails are not airsoft BBs!
  • THERE WILL BE NO EXCEPTIONS!!!!!

    Return to top


     



    Return Policy

    If you are not satisfied with one of our products you may request a RMA# within 10 days of delivery for a refund. Products must be in new, unfired, unused condition with the unaltered orange tip. All packaging, papers and manuals must be with product and in new condition. Once an item has been used/fired it is considered in used condition and is NOT eligible for a refund. If the returned item does not meet these requirements the item will have to be shipped back to the customer at their expense.

    All refused or returned shipments will be refunded for the cost of the product minus a 15% restocking fee. Shipping charges will not be refunded. You will be refunded via the same payment method the product was purchased. The customer is responsible for shipping the product back.

    If an order is undeliverable due to an incomplete address and is returned to shipper, the customer must pay additional shipping costs to have it resent. If your order was damaged during shipment please contact customerservice@shortyusa.com within 72 hours of delivery with your order number, name, and a description of how the order is damaged. Please keep all packaging material until instructed otherwise by UPS or Shorty USA Inc. You MUST submit your claim on a damaged shipment with Shorty USA within 72 hours of delivery.

    To request a RMA number please select the returns button on our homepage.

    Return to top