packages MUST have an RMA# displayed on the outside of the shipping box. To
receive an RMA# please review our return and warranty policy below before
filling out the RMA# request form at the bottom of the
If you are not
satisfied with one of our products you may request a RMA# within 10 days of
delivery for a refund. Products must be in new, unfired, unused condition
with the unaltered orange tip. All packaging, papers and manuals must be
with product and in new condition. Once an item has been used/fired it is
considered in used condition and is NOT eligible for a refund. If the
returned item does not meet these requirements the item will have to be
shipped back at the customer's expense.
All refused or returned
shipments will be refunded for the cost of the product minus a 15%
restocking fee. Shipping will not be refunded. You will be refunded via the
same payment method the product was purchased. The customer is responsible
for shipping the product back.
If an order is undeliverable due to
an incomplete address and is returned to shipper, the customer must pay
additional shipping costs to have it resent. If your order was damaged
during shipment please contact firstname.lastname@example.org
within 72 hours of delivery with your order number, name, and a description
of how the order is damaged. Please keep all packaging material until
instructed otherwise by UPS or Shorty USA Inc. You MUST submit your claim
on a damaged shipment with Shorty USA within 72 hours of
All products come with a manufacturers warranty of 30 days unless otherwise
stated. If an item breaks or malfunctions under normal use you may request
a RMA# within 30 days of delivery and return the item with given RMA# for
repair or replacement. Once a gun has been fired it is considered used and
is NOT eligible for a refund. If due to lack of availability the item can
not be replaced with the same model a store credit will be issued instead
We do not issue prepaid shipping labels for warranty
service. The customer is responsible for shipping the product to Shorty USA
Inc. however we will cover the shipping of the serviced product back to
The warranty is void if the item is altered or abused
(Examples: altering or removing the orange tip, disassembling, reusing BBs
or shooting wrong type, weight or grade of BB, using paintballs or low
quality BBs, dropping or mishandling the product).
Use of BBs found
at local sporting goods stores (Wal-Mart, Dick.s, Sports Authority) will
void all warranty on your airsoft gun. Those BBs are exceptionally low
quality and will cause major issues with your airsoft gun. Please only get
your BBs from dedicated airsoft shops or websites.
Some airsoft guns
such as AEGs and Gas Guns require a specific grade of BBs known as High
Polished. These are manufactured by such brands as KSC, Excel, Airsoft
Elite, ECHO 1, TSD, Mad Bull, Tokyo Marui, Systema, Toy-tec, SIIS, Maruzen
and Digicon. Use of any other brand in your AEG or Gas Gun will void its
warranty. If you do not see your brand of BBs on this list please send an
inquiry to email@example.com
attempting to use them.
If you take your gun apart the warranty is
void! DO NOT take the gun apart or try to fix your gun unless under
instruction from our service department.
during use in "war games" is not covered under warranty. In other words if
you bought a car that was under warranty and ran it into a pole the
dealership isn't going to fix your car due to your negligence; so if a gun
is hit against a tree or damaged from opposing gunfire the manufacturer
will not pay to repair or replace the gun.
The warranty on some
items is covered by the manufacturer or importer and does not fall under
the Shorty USA warranty. These items will need to be returned to the
importer or manufacturer for repair or replacement. We do not issue prepaid
shipping labels. The customer is responsible for shipping the product.
.The item I purchased did not work when I got it. Why do I have to
pay to ship it back when it came to me broken?.
All returns need to
be evaluated by a Certified Airsoft Gun Technician to eliminate possible
user error. If, after the evaluation, it is determined that the item in
question has a manufacturers defect causing it to be unoperable out of the
box, in most cases you will be compensated for the return shipping in the
form of a store credit or a gift certificate. Under no condition will a
refund be issued for return shipping costs. Compensation will cover
base ground shipping and excludes expedited delivery, additional packing,
insurance fees or other non essential services.
Shorty USA makes
every effort to be as reasonable as possible. For example if you have done
something to your gun so that it is no longer covered under warranty please
just tell us the truth and we will do our best to help you. We understand
accidents do and will happen so please be as accurate as possible when
explaining how your gun broke.
Altering or removing the orange tip from an airsoft gun will void its
warranty. Federal law prohibits commercial sale or transport of an airsoft
gun without orange safety markings. Any gun sent back with its orange tip
altered or removed will be DESTROYED immediately with NO COMPENSATION to
the customer. Any gun returned without an orange tip will be digitally
photographed and documented as evidence for any further investigations.
If an item is returned due to obvious user error the item will have
to be shipped back at the customer's expense so please work with us to
insure the item really needs to be sent back.
Obvious user error
can include but is not limited to:
Failure to take the gun off of
safety before attempting to fire. Failure to charge or change a guns
dead battery. Failure to correctly load or operate a guns magazine.
Failure to use correct grade or weight of BB. Failure to use or
correctly load gas into a gas gun. Failure to operate a spring guns
cocking mechanism correctly. Failure to use only airsoft BBs as
ammunition (rocks, beads and nails are not airsoft BBs!) THERE WILL BE NO EXCEPTIONS!!!!!
HOW TO RECEIVE
ALL returning packages MUST have an RMA number on the outside of the
package. Any return without an RMA number on the outside of the package
will result in a delay in processing for up to 3 months.
To receive an RMA number, please fill in the following information and
press Submit. The RMA number will be emailed to the email address submitted
within 2-3 business days. If you have lost your order number please write
to firstname.lastname@example.org with the full name and email address that the
order was placed under and we will email it to you. Please make .Lost Order
Number. as your subject.
Please be as detailed as possible when describing any problem you are
having with an item. For example .it broke. is not an accepted reason for
return. You can help us help you by giving us the location or name of a
broken or missing part, describing the strange noise it is making or how it
isn.t shooting properly. We.re not mind readers so any bit of information
you can give us is greatly appreciated. When possible we will help you
troubleshoot the issue you are having. More often than not the issue can be
resolved without the need to return anything.
Once you receive your RMA# the email will explain where to send the package
and how the RMA will be processed once it arrives. If you have questions or
concerns about how the RMA will be processed please reply to that email. DO
NOT send additional notes back with the return changing your request. This
will delay the processing of your RMA for up to 3 months.