ALL returning packages MUST have an RMA# displayed on the outside of the shipping box. To receive an RMA# please review our return and warranty policy below before filling out the RMA# request form at the bottom of the page.
All Sales are Final. Most products come with an importer/manufactures warranty.
If you are not satisfied with one of our products you may request a RMA# within 5 days of delivery for a refund. Products must be in new, unfired, unused condition with the unaltered orange tip. All packaging, papers and manuals must be with product and in new condition. Once an item has been used/fired it is considered in used condition and is N OT eligible for a refund. If the returned item does not meet these requirements the item will have to be shipped back at the customer's expense.
All refused or returned shipments will be refunded for the cost of the product minus a 25% restocking fee. Shipping will not be refunded. You will be refunded via the same payment method the product was purchased. The customer is responsible for shipping the product back.
If an order is undeliverable due to an incomplete address and is returned to shipper, the customer must pay additional shipping costs to have it resent. If your order was damaged during shipment please contact firstname.lastname@example.org within 72 hours of delivery with your order number, name, and a description of how the order is damaged. Please keep all packaging material until instructed otherwise by UPS or Shorty USA Inc. You MUST submit your claim on a damaged shipment with Shorty USA within 72 hours of delivery.
We do not issue prepaid shipping labels for warranty service. The customer is responsible for shipping the product to Shorty USA Inc or Manufacturer/Supplier.
The warranty is void if the item is altered or abused (Examples: altering or removing the orange tip, disassembling, reusing BBs or shooting wrong type, weight or grade of BB, using paintballs or low quality BBs, dropping or mishandling the product). ADD ADDItional TERMS FROM MANUFACTORER OR DISTRIBUTOR MAY APPLY
Some airsoft guns such as AEGs and Gas Guns require a specific grade of BBs known as High Polished. These are manufactured by such brands as G&G, Umarex/Elite Force, Toy Tec, Mad Bull, Airsoft Elite, KSC/KWA, Matrix, Excel, Echo1, TSD, Tokyo Mauri, Systema, SIIS, Maruzen, and Digicon.Use of any other brand in your AEG or Gas Gun will void its warranty. If you do not see your brand of BBs on this list please send an inquiry to email@example.com attempting to use them.
If you take your gun apart the warranty is void! DO NOT take the gun apart or try to fix your gun.
Damage sustained during use in "war games" is not covered under warranty. In other words if you bought a car that was under warranty and ran it into a pole the dealership isn't going to fix your car due to your negligence; so if a product is hit against a tree or damaged from opposing gunfire the manufacturer will not pay to repair or replace the item.
The item I purchased did not work when I got it. Why do I have to pay to ship it back when it came to me broken?
Shorty USA makes every effort to be as reasonable as possible. For example if you have done something to your gun so that it is no longer covered under warranty please just tell us the truth and we will do our best to help you. We understand accidents do and will happen so please be as accurate as possible when explaining how your gun broke.
HOW TO RECEIVE AN RMA#
Order Number(click here to see where to find it):
Item you wish to return:
Reason for return:
If you are contacting us about a broken or malfunctioning item please provide a detailed description of the problem to aid our technicians in evaluating the problem.
Verify Your Email-Address (repeat your email address):
Your First Name (as on Invoice):
Your Last Name (as on Invoice):
Your Daytime Telephone Number:
Your Eveningtime Telephone Number: